At Fabcreation, we aim to process and deliver your orders safely and efficiently.
1. Order Processing
Orders are generally processed within [1–3 business days] after successful order confirmation and payment.
Orders placed on weekends or public holidays may be processed on the next business day.
2. Delivery Time
Estimated delivery time is generally [3–7 business days], depending on the delivery location.
Remote and certain serviceable areas may require additional delivery time.
3. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
We may occasionally offer free shipping promotions subject to applicable terms.
4. Orders
An order placed through our website is subject to acceptance and availability. We reserve the right to cancel or decline an order in certain circumstances, including product unavailability, pricing errors, suspected fraudulent activity, or incorrect customer information.
4. Order Tracking
Once your order has been dispatched, tracking information may be provided through email, SMS, WhatsApp, or your customer account, depending on the available service.
5. Delayed Delivery
Delivery timelines are estimates and may be affected by courier delays, weather conditions, public holidays, incorrect addresses, operational issues, or other circumstances beyond our control.
6. Incorrect Address
Customers are responsible for providing accurate shipping information. Fabcreation will not be responsible for delivery failures caused by an incorrect or incomplete address provided by the customer.
7. Damaged Package
If your package appears visibly damaged at the time of delivery, please document the condition of the package and contact our customer support team as soon as possible.
For damaged or incorrect products, photographs or videos may be requested for verification.