At Fabcreation, we want you to have a smooth shopping experience. Our cancellation, return, replacement, and refund terms are outlined below.

1. Order Cancellation

Customers may request cancellation of an order before it has been dispatched by contacting our customer support team.

Once an order has been dispatched, cancellation may no longer be possible.

2. Cancellation by Fabcreation

Fabcreation may cancel an order due to reasons including:

  • Product being unavailable
  • Incorrect pricing or product information
  • Payment issues
  • Incorrect or incomplete customer information
  • Suspected fraudulent transactions
  • Delivery restrictions

If Fabcreation cancels a prepaid order, the eligible amount will be refunded through the applicable payment method.

3. Return Eligibility

Products may be eligible for return or replacement if:

  • The wrong product was delivered
  • The product is damaged or defective
  • The product received materially differs from the product ordered

Return requests should be submitted within [7 days] of delivery.

4. Product Condition

To be eligible for a return, products should generally be:

  • Unused
  • Unwashed
  • Unaltered
  • In original packaging
  • Accompanied by the order details/invoice where applicable

Products that have been used, washed, damaged after delivery, altered, or returned without the required packaging may not be eligible for return.

5. Non-Returnable Products

For hygiene and safety reasons, certain bathroom, personal-use, or other hygiene-sensitive products may not be eligible for return once opened or used.

Any product-specific return restrictions will be mentioned on the relevant product page where applicable.

5. Delayed Delivery

Delivery timelines are estimates and may be affected by courier delays, weather conditions, public holidays, incorrect addresses, operational issues, or other circumstances beyond our control.

6. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, contact us within [48 hours/7 days] of delivery with your order number and clear photographs/videos of the product and packaging.

Our team will review the request and, where applicable, arrange a replacement, return, or refund.

7. Refunds

Once a return is approved and the product has been received and inspected, the eligible refund will be processed within [5–7 business days].

The time required for the refund to appear in your account may vary depending on your bank or payment provider.

8. Return Shipping

For approved returns caused by an incorrect, damaged, or defective product, Fabcreation may arrange or reimburse return shipping according to the circumstances.

For other eligible returns, shipping charges may be non-refundable.

9. Exchanges

Where available, eligible products may be exchanged for another product or size, subject to stock availability.

10. How to Request a Return or Cancellation

Please contact us with:

  • Order number
  • Customer name
  • Product details
  • Reason for cancellation/return
  • Photographs or videos, where applicable

The final cancellation, return, replacement, refund, and consumer-rights terms should be aligned with the laws applicable to your business and the actual processes you can support. Also make sure the delivery timelines, return window, refund period, and contact details above match your actual operations before publishing.